in-complaint.com

6007 Green Pointe Drive
Groveport, Ohio
United States – 43125

I am a new customer to this card. I thought it would be a good first card. there have been nothing but problems from the start. To begin with, just trying to set up my account was nothing but trouble. The website kept logging me out; I then thought I signed up for autopay, but then it didn’t do it and then you charged me for not making a payment; finally when my mom got involved, we set up the autopay and it took out what we thought was the whole amount that was owed; then to my surprise on March 4th 375.77 was taken out from my chase bank account; I didn’t authorize this; this is too much money according to my records; Today I just spent the last 45 minutes on live chat to be logged off as soon at the person said that they would send me a check for the overages; I tried to relog onto the website multiple times then to request the statements, but your site convienently kept logging me out; I have never seen a site that doesn’t allow you to look at your own statements; this leads me to believe that you have something to hide; I am very angry because I even tried calling into customer service and it only keeps asking me for the last 4 digits of my social and I never get anyone; I will not use this card again ever and will tell all of my own customers what a hassle and fraud this is; i would like my money that was owed and and explanation as to how this happened; I did call in over the last several months with my mom present also, because she was not sure how this was able to happen either;

6007 Green Pointe Drive
Groveport, Ohio
United States – 43125

I think it’s the right time to say goodbye to this brand. Unfortunately, they became worse and I don’t want to deal with them anymore.
I don’t know what exactly was a reason for them, Maybe they are in the middle of their own crisis, or maybe they changed the management, but the brand that used be a great one has changed and it’s sad.
They now use cheap materials for clothes, it’s overpriced, the design is not for everyone, the choice of it is not wide anymore. I am very disappointed… 🙁

6007 Green Pointe Drive
Groveport, Ohio
United States – 43125

Huge online consumer, I purchase item from Banana Republic and a week later they still haven’t shipped. No where online states that the items were out of stock. I sent 3 email, and to date still no response. Do not shop Banana Republic, they have the worst customer service I’ve ever seen. 7 days after purchase, the items still haven’t left their warehouse. I’ve never had this experience with any retailer before in my life!

6007 Green Pointe Drive
Groveport, Ohio
United States – 43125

I placed an order to purchase a few items from banana republic. According to the website the item should arrive within 5-7 business days. But items actually arrive early and no one is at the property to receive the item. Eventually item was lost. Called banana republic. They agree to refund initially when I spoke to them over the phone. But after some confusion between gap and banana republic they rejected to refund my full amount. I have lost over $185 because of unreliable information from banana republic.

6007 Green Pointe Drive
Groveport, Ohio
United States – 43125

I ordered a dress online in mid March. It came quickly enough. I didn’t care for it so I contacted BR to get a return label printed and put the item in the UPS drop box on March 27th. I called BR on 4/4/18 to confirm receipt of item, and was told the dress had been received by them on 3/30/18 but had not been processed. I then received a PAST DUE ALERT email from my BR Visa card account on 4/24/18. I called the number on that email immediately and was told that there had been a two week delay (this was 3 weeks by now) in processing returns and to call the BR Visa card company on 5/1/18, which I did tonight, with having to deal with the incredible automated system that is determined not to let you talk to a live person without figuring out how to trick it first. Exasperated!!! I was told that they would waive the $25 late fee and the $2.14 finance charge that I had been charged on the latest bill from BR, for an item that I had returned more than a month ago, and that they would write a check to me after an investigation was done which could take up to 60 days!!! You’re kidding, right?! I asked them to call BR customer service to confirm the return but was told they could not do that. REALLY??? So, I called them myself to ask if they had record of the return. The rep put me on hold then told me she had given me credit for the item on my BR Visa card that would take 3-5 days to process. I told her I had not asked her to do that b/c now I have to jump through another hoop to get the BR credit card people to write me a check once the money is in my account, and that I had no intention of using my BR account again after being treated so unfairly after many years of being a loyal BR customer. To be honest, I don’t care for their clothing anymore anyway. SO frumpy!!! Not happy at all.

6007 Green Pointe Drive
Groveport, Ohio
United States – 43125

Cashier refused to take my money! I went to one of the Banana Republic shops and wanted to buy something. But when I was just about to pay cashier asked for my ID! I asked what for did she need it and she said that she cannot take my money until I provide my ID. Total nonsense!
I just wanted to buy a dress so why on earth they needed my ID?
I refused to show it (because I actually did not have it with me that day) and she rudely took the dress and repeated she cannot take the money.
Are you kidding me??

6007 Green Pointe Drive
Groveport, Ohio
United States – 43125

I was shopped at banana republic pasadena store, the sale manager christy was so rude . She was not able to return item from customer whom was dissatisfied the item because the item was defected. Christy was not patient. Her services and attitude were not sound like a manager. Im a big fan of bananas and 6years customer. I’m so disappointed at this time.

6007 Green Pointe Drive
Groveport, Ohio
United States – 43125

I bought a few items at banana republic factory Forest Hills, NY. I used my bank’s credit card to pay for these items. After I paid a friend of a cashier chased after me to sell her domains at Godaddy.com, which I had no business with. So I refused to do so. She sounded like it was connected to banana republic’s credit card. A few days later an authorized charge showed up on my credit card bill. It seems that the cashier there was passing my credit card information to her friend to steal. I will never use credit cards again at this store. I recommend other shoppers to do the same. Don’t use your credit card at this store.