6007 Green Pointe Drive
Groveport, Ohio
United States – 43125
I am a new customer to this card. I thought it would be a good first card. there have been nothing but problems from the start. To begin with, just trying to set up my account was nothing but trouble. The website kept logging me out; I then thought I signed up for autopay, but then it didn’t do it and then you charged me for not making a payment; finally when my mom got involved, we set up the autopay and it took out what we thought was the whole amount that was owed; then to my surprise on March 4th 375.77 was taken out from my chase bank account; I didn’t authorize this; this is too much money according to my records; Today I just spent the last 45 minutes on live chat to be logged off as soon at the person said that they would send me a check for the overages; I tried to relog onto the website multiple times then to request the statements, but your site convienently kept logging me out; I have never seen a site that doesn’t allow you to look at your own statements; this leads me to believe that you have something to hide; I am very angry because I even tried calling into customer service and it only keeps asking me for the last 4 digits of my social and I never get anyone; I will not use this card again ever and will tell all of my own customers what a hassle and fraud this is; i would like my money that was owed and and explanation as to how this happened; I did call in over the last several months with my mom present also, because she was not sure how this was able to happen either;