BabyBooFashion

A. RMB 33 Windsor Rd
Baulkham Hills, New South Wales
Australia – 2153

I’m afraid I won’t recommend BabyBoo Fashion to my worst enemy. My teenager daughter decided to buy a dress from this online retailer apparently based in Australia. It arrived late and had to sent it back paying £10 as they don’t cover returns! I’m still waiting for my refund. Their customer service is a disgrace. Particularly a woman called Lauren who is very rude. I would certainly keep away from this shop! I have lost a about £110 including the cost of the goods plus the postage… I find it hard to believe that this is a “fashion start-up” as they pretend to be… No start-up will treat their clients like this…

A. RMB 33 Windsor Rd
Baulkham Hills, New South Wales
Australia – 2153

I have emailed and tried to get in contact with someone several times and still yet to hear anything about my return. I’m also a big fan of babyboo products however after this experience I don’t think I will shop here again. I’ve sent back 4 dresses that I didn’t like I’m
Happy with a credit note so I’m not understanding what the actual problem is??
How hard is it really to communicate with your customers?? Not happy that’s for sure!

A. RMB 33 Windsor Rd
Baulkham Hills, New South Wales
Australia – 2153

I ordered a dress in a size small and was sent a XS before I properly checked I was desperate for the dress so ordered another in a medium. Realised after I ordered they sent me the wrong size to what I ordered. I’ve sent 3 emails and still have not had a response now I am stuck with 2 of the same dress and neither of them fit me. Disgusted I can’t even get a response.

A. RMB 33 Windsor Rd
Baulkham Hills, New South Wales
Australia – 2153

I bought a couple items didn’t like one so I sent it back & they gave me credit to order something else so I did. They then emailed me a few days later saying there was a problem and the item was out of stock so they would refund me the $89.90. I waited a month didn’t receive the refund, emailed again they said they fixed it. It is now 3 months later I’m still emailing them & nothing. I can’t believe Instagram influencers promote this [censored] company.

A. RMB 33 Windsor Rd
Baulkham Hills, New South Wales
Australia – 2153

I ordered several items and put in the initial welcome code to receive a discount for my first purchase. It did not work. I emailed them and asked them to apply it and they refused. They held my order though until I sent them proof of my id and credit card since the order was over $300 dollars. During this time they still refused to apply the discount. They then ran out of stock for one of the items and assured me I would have a credit on my account for it. I have no credit on my account. My items arrived and one of them is just flat out not what I ordered, the other has rips and loose stitching everywhere. I have been trying to email and contact them with no help. I have commented on their instagram to try to get a response and they have blocked me. the company is a scam DO NOT buy from them.

A. RMB 33 Windsor Rd
Baulkham Hills, New South Wales
Australia – 2153

I returned 2 dresses I was told they do not do refunds despite only needing one of the dresses for a wedding so I could not get a refund. Their procedure was not clearly labelled on their website. I then used the gift card to purchase some other goods they were not suitable. They were returned 4 days later with me funding the postage because the company doesn’t even do free customer returns! 4 weeks later I have heard nothing back. I proceeded to email the company only after I emailed did I get any contact from them. They are refusing a refund because they claim one of the items (fully tagged and in complete packing) has marks on it! There was no response in regard to the other 2 items purchased and my refund there. I would like to escalate this as soon as possible and as highly as possible as it’s an appalling company who should not be in operation

A. RMB 33 Windsor Rd
Baulkham Hills, New South Wales
Australia – 2153

I was supposed to get my dress in late March and it is now mid April and I received nothing yet. I needed the dress on a certain date and they promised that I will get it, so I even paid for the express shipping. I sent them several messages and at first they did reply, but they completely ignored my two last emails. I don’t know is BabyBooFashion just another scam site or there is really something wrong with the order. I need more information!

A. RMB 33 Windsor Rd
Baulkham Hills, New South Wales
Australia – 2153

I have shopped with babyboo fashion twice now. The first time I didn’t have too many problems, though the dress I ordered did not exactly match up to the quality of the dress pictured on the website. The second time I ordered from them, the items I received were ridiculously cheap-looking and not as pictured. A bathing suit I ordered was see through, yet they STILL wouldn’t let me return it. It doesn’t matter if you have a policy against returning bathing suits, because if your customer can’t wear your item through no fault of your own, then that customer should get their money back. I doubt I will get any money back for the other items I tried to return because they are impossible to communicate with and are completely unreasonable.

A. RMB 33 Windsor Rd
Baulkham Hills, New South Wales
Australia – 2153

I returned 2 dresses I was told they do not do refunds despite only needing one of the dresses for a wedding so I could not get a refund. Their procedure was not clearly labelled on their website. I then used the gift card to purchase some other goods they were not suitable. They were returned 4 days later with me funding the postage because the company doesn’t even do free customer returns! 4 weeks later I have heard nothing back. I proceeded to email the company only after I emailed did I get any contact from them. They are refusing a refund because they claim one of the items (fully tagged and in complete packing) has marks on it! There was no response in regards to the other 2 items purchased and my refund there. I would like to escalate this as soon as possible and as highly as possible as it’s an appalling company who should not be in operation

A. RMB 33 Windsor Rd
Baulkham Hills
New South Wales
Australia – 2153

I was supposed to get my dress in late March and it is now mid April and I received nothing yet. I needed the dress on a certain date and they promised that I will get it, so I even paid for the express shipping. I sent them several messages and at first they did reply, but they completely ignored my two last emails. I don't know is BabyBooFashion just another scam site or there is really something wrong with the order. I need more information!