A. RMB 33 Windsor Rd
Baulkham Hills, New South Wales
Australia – 2153
I returned 2 dresses I was told they do not do refunds despite only needing one of the dresses for a wedding so I could not get a refund. Their procedure was not clearly labelled on their website. I then used the gift card to purchase some other goods they were not suitable. They were returned 4 days later with me funding the postage because the company doesn’t even do free customer returns! 4 weeks later I have heard nothing back. I proceeded to email the company only after I emailed did I get any contact from them. They are refusing a refund because they claim one of the items (fully tagged and in complete packing) has marks on it! There was no response in regard to the other 2 items purchased and my refund there. I would like to escalate this as soon as possible and as highly as possible as it’s an appalling company who should not be in operation