901 N. Florida Ave. Alamogordo, NM
Alamogordo, New Mexico
United States – 88310
In June of 2008 I was given a flier about high speed internet from Baja Broadband. They were having great deals and I thought it would be a good time to sign up for high speed internet, so I called the lady that came to my home and gave me the flier to sign up and she took all of my information including my drivers license number and told me that the people that install the internet would be in touch with me soon to set up an appointment. Well, a week went by and nobody called to set up an appointment so I called this lady back and asked why nobody had called yet and she acted agitated and said that sometimes they won’t call for a week and when I told her it had been a week she sighed and asked if I wanted her to call them and find out when they would call me. I told her that I did want her to call them and then call me back to tell me what they said and she said she would call them and call me. It has been three weeks now since I signed up and she never called me back and nobody from Baja Broadband has called me either. I am not sure why they would not bother to have someone go around to homes and get people to sign up if they didn’t want to get new clients. I think that this is very poor customer service and I want them to find a way to fix this problem!!