One Cabela Drive
Sidney
Nebraska
United States – 69160
Ordered boat seats online, to be shipped to store(Kansas City, ) on 4/15/2018. Online, it states that the item will arrive in 4-7 business days. So on 4/27(10 business later, ) I called Customer Service to check on the order, and was told they would look into and call me back by the end of the day. Since I never heard back, I called again on 4/30, to be told that they can not locate the item. The woman said that she believes it was shipped from the vendor, so it must be sitting on the dock, at the Cabela's store. She advised me to call the store and ask them to check the dock. So I did so, and was told that they will not check the dock for me, and if it is not in their computer as received, then they do not have it. Called Customer Service back, was told that they will get in touch with the vendor and the Cabela's store and get back to me. AGAIN, never heard back, so I called today(5/3, ) and was told that no one can reach the vendor(via email) and no one can locate my order. The Customer Service Rep then told me that I may want to just request a refund at this point, because she can guarantee when I will receive my order. So I asked her to just cancel my order altogether. Then was told that a refund check will take 6-8 weeks to get to me!!! I went ahead and called the vendor myself(Wise) and reached a person right away, who told me that the purchase order was NEVER received from Cabela's, until 5/1. So therefore, they guarantee that my order will be shipped by 5/9.
So…
#1- It's ridiculous that I can reach YOUR vendor right away, and your company can't reach them for almost an entire week!!!
#2- YOUR company messes up a purchase order, and you tell your customer to request a refund, but it'll take 6-8 weeks!!
and #3- Why is it that I spoke with 3 different supervisors thru this ordeal, each promising me to get back to me, yet NO ONE has ever reached out to me. Always me initiating contact!
We are Cabela's Club members and always order thru Cabela's. because they are so close to home. But we are fed-up! This is not the first time, that we have had a HORRIBLE experience with Cabela's and the "Customer Service" department…if you'd call it that. Thank you so much, but we will be moving our business over to Academy going forward!