912 Broadhollow Road
Farmingdale
New York
United States – 11735
On September 1, 2019 purchased a new hot tub at Backyard Masters. The hot tub was worth $ 16, 193.00 dollars according to the specifications that the seller gave us, we purchased an new Artesian Elite Spa Pelican Bay. I payed cash via personal check.
On September 13, 2019 the delivery arrived. When they opened it, we could verify that it had a large amount of water inside the hot tube and it was not the same hot tub model that we had bought, the one we saw at the store had a stereo and speakers, the one we received did not. In addition, they did not give me any of the accessories only the cover and according to the contract there were several accessories including the stairs, a care kit, etc. Immediately my son contacted Mr. Dean Jr., the person who sold us the hot tub. After several days of conversations, on September 20, 2019 Dean gave us a credit for the sum of 350 dollars and other accessories which I accepted in order to avoid getting into legal conflicts, and because I urgently need it because of my health conditions.
On September 26, 2019, a technician from a electric company arrived at my home to install the hot tub, when he uncovered the hot tub cabinet he found and informed me that in several parts especially in the pumps there was a lot of rust, so I asked the technician if that was normal but he replied that he had never seen anything like this in a new equipment, that this was possibly used and immersed in salt water for a large amount of time, this would explain the large amount of oxide. So again with my son we contacted Mr. Dean Jr. who told us that it was normal since the manufacturing company tested it, but according to the technician the oxide is exaggerated to be only from a test. For what I request, my money is returned and the equipment is removed from my property. Dean took several days of messaging us on and off and said thay on October 24, 2019 all the oxidized parts would changed and he swore that the hot tube is completely new. So far I have not been able to find any parts that certify that this hot tube was built in 2019, I could only find parts of 2017 and 2018. I couldn't find the part number of the hot tub that we bought either
In good faith and believing in the honesty and seriousness of this person I wanted to continue doing other business with them agreeing to the parts replacements. However they did not meet the dates indicated to start another job for which I was going to hire them, I decided to do it with another company at a higher price. Since I couldn't wait any longer, my son let him know that I was going to do my other jobs without his services, I also indicated that if on October 24 we did not fix the problem of the hot tub replacement parts, we want to get our money back and have their hot tub removed from our property, since I underwent another surgery and I really need to continue with my therapies.
On October 24, 2019 around 12:00 noon, my son contacted Mr. Dean Jr. to ask, why hadn't the technicians arrived? to which he replied that no one was going to come home to fix the hot tub, that simply that date was tentative, so we told them that we no longer want to continue with the business since they have tricked us and lied several times. They were told that at that time I was on my way to the office to talk in person, Mr. Dean Jr. called me on the phone trying to explain, but I told him that I do not accept explanations that I simply want my money back. Minutes later I received a text from him telling me that he will not be in the office, to come the next day. I still went to the store. I went with my wife to the Backyard Masters office and Mr. Dean Jr. was there, which was another lie from him. At the office I was attended by a Mr. By the name of Antonio who repeatedly asked me to give them more time to fix the hot tub to what I flatly refused because I immediately need the hot tub for my health and because I had bought new equipment not something that needs fixing, for several minutes I asked him who was the Manager or owner of the company to be able to talk with him, to which he replied that he was the Manager, but Mr. Antonio did not want to understand that I am only looking for my money back because I can no longer wait more time and I told him that if they were not going to help me, I was going to go to my lawyers, to the Consumer Protection Agencies and I was going to call the Police to make a report to which he told me to do what I have to do to. I dialed 911 while I was on the call Mr. Antony kept arguing with my wife and demanding to give him more time. At one point Antonio got up from his seat headed to where Mr. Dean Jr. was. They talked between them and Mr. Antony came and told us they were calling Immigration. A direct racial discrimination offense to me and my wife. He then followed by slamming on the desk which passed me very close to the head, close to hitting me and knocking me off the chair. While this all happened I was still on the call with 911 so the agent suggested that I leave the place and wait for help, approximately 20 minutes later an officer arrived who told us that the only thing he can do is give us a report, he also suggested that we don't return to the store and that we take legal action against them.
It should be noted that this situation is causing my health problems to aggravate since I cannot do my therapies regularly and has caused me extra expenses such as $ 1, 000 for the installation among many others.