105 Harrison Avenue
Harrison
New Jersey
United States – 07029
I ordered a new Brother drum and Brother cartridge on line from A Matter of Fax. When I opened the box of each, both Brother outer boxes were frayed, had been taped many times and had writing on them–they looked old. the instructions for the cartridges may not have been Brother instructions. the inside of the drum had ink in the sponge part that cushions the cartridge.
I called and they said I could refund. when I read the refund conditions, I wou ld have to pay my own postage, pay tax on the items, pay a $75.00 restocking fee…it would amoutn to 45% of what I paid.
so I am going to keep them and try them…I will never trust this company again.