105 Harrison Avenue
Harrison
New Jersey
United States – 07029
On May 17 I ordered a printer from A Matter of Fax and as of June 26th I still haven't received the printer. I have called several times requesting ETA and each time I was told a different lie. I was told once it was currently being shipped, it never came, I was told again it was shipped overnite, it never came. On June 26, 2012 I was told it was back ordered and it will be shipped in the next day or two. They also said that they would not charge my card until the printer was shipped, another lie, my card was charged on 06/14/2012 and as of 06/26/2012 I'm told it is back ordered.
As a printer repair company I have dealt with A Matter of Fax for many years and it was a reputable company. It seems that they were recently bought out by a large company and as with most large corporations who buy out reliable smaller companies they have destroyed a great model. In my 25 years in the industry I have seen where large corporations cannot secure clients due to their inept management teams and bad reputations for service so they buy reputable companies to secure new clients and change a successful model to their unsuccessful model and another great company goes down the tubes. Stay away from the "NEW A Matter of FAX", they will begin selling cheap products and offer the worst customer service.