Consumer Complaints and Reviews
After 3 deliveries my Lexington bed is damage every time a different one is sent it comes with a different kind of damage. I paid over $6000.00 for the set. Customer service is horrible they leave you on hold for a long time and when they finally answer they have attitudes like your asking for favors. I’m very disappointed with Baers . Don’t buy from them. I’ve gone to cheaper furniture stores and never have such problems.
Purchased a Leather Sofa with a five year protection plan in 2/23/2018.
The left side of the sofa is worn by area of the Head. Which has faded leaving a 3″ spot on the sofa.
Not cover under protection plan. If we new this we would have never purchased the sofa and warranty.
I notice on other complaint Bears had sent repairmen out to other customers locations not me?
I called to inform Bears customer Service [protected]), the Store [protected]), the Warranty department [protected]) on 4/8/2021 about the sofa problem.
Claim Reference Number C2535021
I am writing because I am highly upset already with service delivery was less than 2 weeks ago. And I contacted baers which transferred me to customer service with my brand new over $6000 sectional advised how 1 part of the sectional has a huge noticeable gap and where that gap was you can see a small leather part removed I was told I have to wait a week before someone can come out to repair not replace but repair
There is no way someone can repair this.
I will be contacting next the credit card if this issue is not resolved promptly!
Picture clearly shows problems
Not even less than 2 weeks!
Marina costa
134 sw 53 terrace
Cape Coral 33914
[protected]
My wife and I purchased a bedroom set form Baers furniture located on 910 us highway in N.P.B on 11/29/18 and took delivery on 12/04/19 and after 3.5 moths later the mattress is sinking, so I called costumer service an 1 week later they called me and told me that they would be sending some one out to see the mattress, when the inspector came in he immediately noticed that the mattress was sinking, he did some testing and he told me that someone from Baers furniture would be getting back to me, no one did 3 weeks later I called and I spoke with the gentleman and he said your claim is denied… I asked why? he simply told that it was sinking but not enough, I asked him can you explain ? he said well it needs to be one inch and a half for it to be considered a claim, I said so its defective… but not enough defective? he said yes! he said call back in 90 days and we will recheck the mattress which means I have to be half a year with a defective product? that’s not right . I don’t understand this, why such a big company like Baers Furniture does this to hard working people, all I want is for a good matress that I paid for…
i have buy leather couches from Beares GEORGE .The couches I was looking for was a leather product but after buying this couches 2017 I put my 1st complain and lastv year year 2019 again .Ever since it was just the day I report it they take some action but till today nothing happen.I feel so unhappy because I have insurance for this couches but no actions is been taken by the management of beares.I think if I don’t get any attention on this on aswell I will make a plan to find help cause this stuff is very expensive.Please assist.
REGARDS
STANLEY JOHNSON.