Consumer Complaints and Reviews
I’m very upset with the Winter Garden, Florida Badcock location. I’ve had to return furniture twice due to the agent wanting to make a sale and ordering items that wasn’t compatible. Now it’s the blame game between the store and the delivery guys! Something needs to be for me the customer being inconvenienced! I’ve had to drive twice to the store and then had to wait for pickup! This is unprofessional and bad business!
I was having trouble getting the website to submit my payment. After hitting the submit button twice, I decided to call badcock. I spoke to a very nice lady who then transferred me to a department to take my payment. The person named, Ricky, who greeted me wasn’t nice at all and talked to me in a pretty stern manner. He read me all of the details about my past due balance of $374, remaining balance and all. He proceeded to ask me how I will be paying today and I said I just want to make a payment of $110 today. He tells me that he cannot take less than the past due balance from me. This is the 2nd or 3rd time I’ve had to speak to these individuals at Badcock since purchasing my furniture and they are always rude and have terrible customer service! Within the next few days I will be paying my furniture off and I will never purchase anything from this place again.
I ordered a sleeper sofa from store in St Augustine, Fl the begining of Nov. When it arrived it was the wrong color and hard as a rock. I chose to get the sofa IT was the wrong color AGAIN. I said I would take the display model off the floor but the manager would not let delivery workers take another 30 minutes to switch it out. and said I would not be receiving it until the 4th of Jan even after the problems I had gone through. The delivery guys would have been more than happy to deliver it because they knew what I had gone through. That to me is unaccepable for a manager. My name is Barbara Januszewski client #633m871126. Also I have been doing business with you for a long time and still use you I will use another store near me Only one more question. why don’t you make a sofa that is between the sofa and love seat.