Badcock & More – Couch delivery


P.O. Box 497
Mulberry, Florida
United States33860

Hello, I am writing this complaint today hoping I get a respond back. I’m a very patient understanding person. Due to Covid everything is on back order order. Which is understandable and I’m not upset in regards to that. I am upset because I waited three months for a $4000 couch that I received with no armless chair I ordered and a wrong facing sofa seat that I ordered. I went to the store and they apologize that they delivered the wrong items and they re-ordered the items. When two months went by I finally received the new order items. And they showed up to my house with a chase I never needed a chase. Now I went back in the store and re-ordered what I needed. And it’s going to be another three months. I am on the five or six month with a half couch. I have received apologies and no compensation or delivery fees waived. I have spent lots of money with you guys and this experience has been horrible. It isn’t the store itself it’s a distribution center. I am hoping and praying the third time is the correct time and after eight months I hope to have a full couch to hold my entire family instead of a half couch.

Badcock & More – Sofa is defective


P.O. Box 497
Mulberry, Florida
United States33860

We purchased a sofa Feburary 2nd 2021. After a couple of months we noticed a white spot on the sofa. Wiped the area with water and the material of the sofa came off on the rag.
A person from Badcock came out and took a picture, was supposed to turn it in to the proper person for processing and repair or return.
After a couple of weeks, we called and was told the person that took pictures did not start a complaint.
We spoke to the manager and she assured us she would take care of it. After many calls and being told we have not heard back from the manufacture, it is now 5-6 weeks later with no resolve.
We want Badcock to come get the sofa and return our money.

Badcock & More – Washer/Dryer Purchase


P.O. Box 497
Mulberry, Florida
United States33860

I purchased a washer/dryer set with financing from the Badcock location in Palatka, Florida. The dryer they delivered has not worked since they delivered it. I’ve checked my outlet and it’s fine ~ the issue is definitely the dryer. I called the store THE DAY AFTER DELIVERY to request a new dryer be brought out; I do not feel I should have to accept a broken appliance. They refused to replace the dryer. It’s been almost three weeks now and I’ve left numerous messages (they don’t answer my calls) relaying days/times I would be home. Nobody has ever called me back or come to my home to get this issue corrected. I just wanted them to replace the faulty dryer (I don’t want a dryer that they send someone out to repair ~ I want it WORKING from DAY ONE.) If that’s not something the store can do, they need to cancel this purchase and I’ll go to another dealer to get what I need. As it stands, I have no option but to pay the payment coming due or it will ruin my credit; Badcock Palatka has caused the company to lose a customer who has spent and was planning on spending a LOT of money with them…I will NOT be returning in the future.

Badcock & More – Delivery and charge for nothing


P.O. Box 497
Mulberry, Florida
United States33860

I ordered a washer and dryer set from the store in Franklin NC. They came and took my old set but never returned to bring the new ones. Now they have it on my credit report and Charing me for something that I didn’t get. I have security cameras at my doors and also the delivery receipt wasn’t signed by me but by the delivery guy. Also, I own whirlpool set now since they didn’t deliver those, I have proof of purchase. Please have them remove it. Also, while at my home, the delivery guys were flirting inappropriately with my 14 year old daughter.

Badcock & More – Manager do not return calls. Owner fail to communicate as well in a timely manner, and reference to an error made by the staff regarding my account.


P.O. Box 497
Mulberry, Florida
United States33860

I went in to pay my account off. The staff member gave me the wrong payoff. I received the bill in the mail saying I still owe them some money. This process of them supposedly communicating back and forth to the credit center over two weeks Then the manager just got tired of my request of them to find out what happened and if so I have a bill they should be here responsible just like myself since they made an error and they should pay half and I pay half of $125. Instead of returning my calls Angie just disregarded them as if I wasn’t important. Then the owner told me he has other businesses to take care of the reason why he didn’t call me back in a timely manner. Customers are just not important to this location.

Badcock & More – Customer service complaint


P.O. Box 497
Mulberry, Florida
United States33860

I Arnesha Eppinger went to badcock furniture store in conyers Ga on 04/12/2021 placed a order for a washer and dryer, 2 Gary night stands My husband placed a different order for tv console never did Mr.James say that it was in back order he said that my items will be delivered on 05/01/2021 now on 04/29/2021 every item that I place is not in stock not only that mr.James did not put the 2 gray night stands on my order and I have to pay a additional $47 after I have already paid $258 deposit towards my order instead of putting it all together very poor customer service he does not know how to communicate as a manager

Badcock & More – Vacuum cleaner


P.O. Box 497
Mulberry, Florida
United States33860

My mother who is 86 yr. badcock refuse to credit her account for something she doesn’t want any more. She would like the credit to go to her account instead they are offering her a gift card for $50 which she would be loosing about $40. Or apply it to another electronic product and pay the difference. The policy is a rip-off. She on a fix income and her account isn’t delinquent. I have tried and tried to get this resolved. No help. I would like other people hopefully don’t let this happen to them are there elderly parents. I hope they read this and do the right thing.

Badcock & More – Recliner


P.O. Box 497
Mulberry, Florida
United States33860

Filing complaint against Hattiesburg store. Will never buy another thing from u. Was done dirty!! Salesman told me he n his boss would bring 2 me on Saturday never came r called me. I called on Sunday afternoon when they open no one answered. So called Monday delivery men off set up 4 Tuesday. Josh knew I couldn’t get chair out of bedroom told whole story crippled n 2008. Had know one help me when men came they refuse take my chair out 2 put chair bought from u n my room. Called Josh Jake got phone said they couldn’t make guys move chair. So had sit new chair n living room n the way. I called Christian Services they came got chair n put new one n 4 me. Donated my lift chair 2 them! I had 2 friends that was going buy living room suit n bedroom suit from y’all bc I bragged how great u were. So I needed new bedroom suit 2 so now we will go else where 2 do our business n I will tell everyone I know don’t buy from ur company.

Badcock & More – my mattress


P.O. Box 497
Mulberry, Florida
United States33860

I called and made a claim on my mattress because my house had a roof leak and and mold and mildew I thought my 10 year warranty would cover me getting a new mattress but they said I was denied because I didn’t fall into the certain claim criteria what use is the, warranty if I can’t make a claim and the mattress is making me sick they came to take pictures of the mattress and now their refusing to replace it because I don’t fit into their claim criteria?!

Badcock & More – account


P.O. Box 497
Mulberry, Florida
United States33860

I have an account with Badcock and I felled behind on my payments, because of hours was cut. After the hours was cut, I was unemployed after that. I had the insurance on my Badcock account, so in case this happen I will be ok with payments being paid to my account to keep it updated. I spoke with an representative about 4 months ago, and I’m still getting calls. I explain to the rep that I’m still unemployed and don’t know when I will be able to catch up the payments. I’m willing to make a payment, but not for the amount that the monthly payments are for $150.00 a month. I can not afford that payment if I’m not working.