Consumer Complaints and Reviews
We ordered garden furniture from the company www.backyardcity.com. These jerks provided the check and confirmation info, and it was mentioned in the letter that the delivery would take 2 weeks. After a month, we heard the same promises and blah-blah. The worst company and the reps are really useless. They are liars and scammers, so be careful and better avoid them. As well as post comments about your experience with them.
I've purchased some grill accessories from BackyardCity online store and they gave me a tracking number and said that my order was shipped and will be ere any time soon.
Two weeks passed and I decided to contact them and ask about my order status. They were not able to tell the exact delivery date and also said that during some circumstances my order will be late.
One week later I decided to cancel my order because I did not want to wait any longer and was planning to buy from another company. BackyardCity support said that they were not able to refund my money because my order was shipped. They said that I need to receive it first and then I need to send it back and then I'll get my money back.
I tried to track my order but tracking system did not work.
It is now three months since I placed my order and still nothing.
I ordered a pool and it came damaged inside the box. I ordered a whole package and it also was missing the ladder that I still do not have and paid for. It also didnt ship with liner. I wasnt happy and asked for a return. I have had this pool in my garage fir a month now. I call and no answer. I emailed over 10 times with no answer or reply.
I have the emails to prove it and will send them to anyone that wants them. This is a fradulant business and they dont stand by their products.
Order # : 107033
Email : [protected]@yahoo.com
Order Date : 5/15/2018 10:24:00 AM
Order Status : Approved, Pending Shipping
Payment Status : Payment information received.
Payment Method : Credit Card