Consumer Complaints and Reviews
They sent me some emancipated nile moitor I have never seen a lizard in my life eyes have been closed since I got it ie hasnot eaten anything barely moves is hours away from death im sure its the saddest thing ive seen as far as pets go I don’t have [censored] else but that you guys have a horrible trsack record of this and I should of done my research better
I placed an order of $65 of gecko and they miss the delivery date
The package ends up get sending back to them
They refuse to give me even partial refund!
See below for evidence
See Below:
Hello Shui,
Unfortunately, there is an unforeseen delay with FedEx at their main hub in Memphis, TN and most of our packages are being effected. Please be assured that even with the delay on FedEx’s end, you are still covered under our Live Arrival Guarantee, however Geckos are generally pretty hardy and your little ones should be just fine 🙂 We are completely at the mercy of FedEx for delivery and I would recommend to contact them at 1-800-GO-FEDEX for any status updates or to request to have your package held for customer pick up.
Please keep us updated on your arrival status and let me know if you have any other questions! 🙂
Thank you,
Meg
Backwater Reptiles, Inc.
Fax: [protected]
Like us on Facebook
========= GENERAL INFORMATION =========
Merchant: Backwater Reptiles, LLC
Date/Time: Thu Oct 27 11:08pm GMT-0400 2016
Transaction ID: [protected]
========= ORDER INFORMATION =========
Invoice Number: [protected]
Description: Backwater Reptiles Order
Sales Tax: $1.80
Discount: $0.00
Shipping: $39.99
Grand Total: $65.75
========= CART INFORMATION =========
House Gecko( Med-Large ) ( 0044 )
Options:No Pref
4 x $5.99 = $23.96
Please note, this inbox is not monitored so do not reply to this email.
Thank you for your order, we sincerely appreciate your business!
Q: When will my animal order ship?
A: Please reference the below shipping schedule for reptile, amphibian, tarantula, scorpion, cricket and fruit fly orders:
Ordered On Ships On Delivers On
Sunday Monday Tuesday morning
Monday Tuesday Wednesday morning
Tuesday Wednesday Thursday morning
Wednesday Thursday Friday morning
Thursday Monday Tuesday morning
Friday Monday Tuesday morning
Satruday Monday Tuesday morning
Q: When will my feeder order ship?
A: Roach, reptiworm, mealworm, giant mealworm, superworm, waxworm, hornworm and silkworm orders are shipped via 2-3 day Priority USPS delivery.
Q: When will I receive my tracking number?
A: You can expect to receive your tracking number via e-mail by 8:00 PM Eastern Standard Time (EST) on the day your order ships (please reference the shipping schedule above). If you do not see the tracking e-mail in your inbox, please check your spam folder.
Q: Do you have a Frequently Asked Question section?
A: Yes, you can find our frequently asked question section here: http://backwaterreptiles.com/FAQ/reptile-faq.html
Thank you,
The Backwater Reptiles Team
[protected]@backwaterreptiles.com
These people sold me 2 turtles under 4 inches as pets even though they are prohibited to do so. They kept insisting that we signed the term about turtles under 4 inches are sold for scientific or educational purposes only. They didn’t even give us that choice knowingly putting our health at risk. This regulation was put i place to prevent the spreading of salmonella. Had they told us up front about the size, we wouldn’t have moved forward with the purchase. On the website when we were adding the items to cart, it did t give us a choice if this was being purchased as a pet or other purposes. They automatically send whatever they felt like.
These people sold me 2 turtles under 4 inches as pets even though they are prohibited to do so. They kept insisting that we signed the term about turtles under 4 inches are sold for scientific or educational purposes only. They didn’t even give us that choice knowingly putting our health at risk. This regulation was put i place to prevent the spreading of salmonella. Had they told us up front about the size, we wouldn’t have moved forward with the purchase. On the website when we were adding the items to cart, it did t give us a choice if this was being purchased as a pet or other purposes. They automatically send whatever they felt like.
Scam website. Owner is a kid in CA that has real reptile companies in FL ship for him. Just a middle man ripping people off. AVOID!
I emailed backwater reptiles inquirying about a snake I wanted. They cost over $400 so I asked for some more info then just the name and stock photo. What I received was nothing short of bazarre! Right away some guy named "Sam" accusses me of being a "spy" for another company and that no reptile company would ever waste time emailing photos. He could have just said, "NO"! The next day I get another email containing a link to this website: www.complaintsboard.com. Sam tells me, "I know you work for Florida Herps, and every single time I get an email asking for proof I have what I am selling I will create a bad review for your company". For the record, I do not work for Florida Herps and have never been a customer of that company. I work for Verizon. After I read the review started by Sam on this website here I thought it only prudent to start one of my own. I also emailed Florida Herps letting them know about Backwater Reptiles. Florida Herps replied with a series of links showing this same person Sam has been doing this for weeks and has even been caught via IP addresses and still hasn't stopped. www.reptilewebsitereviews.com has links prooving the owner of Backwater Reptiles is a liar. At any rate I just wanted to let everyone know what a ridiculous "company" this Backwoods, I mean Dumpwater, I mean Black… Backwater Reptiles was. Thank you.
I paid Backwater Reptile LLC $364 for one adult male ordinary gecko and 2 Super Giant Hatchling. Unfortunately when it was delivered, FEDEX claim that there is nobody at the house. I went to Fedex main office here in Odessa, Texas and got the package at 6:45 Pm of the same date promised. When I open the package, the geckos were all dead. Instead of receiving a sorry note or a possible way to resolve this issue, they just said its due to the weather in Texas and it was my fault that it got delayed. I am a first time buyer and owner of a Leopard gecko and this is the sad experience I received from Backwater Reptile LLC . I just wasted my hard earned money for nothing.
Horrible company! Our class ordered water dragons from this company for class room pets and they came in barely alive. We looked around and they seemed to have decent reviews. Boy were we wrong. Our lizards came in skin and bones skinny. We took them to the vet, they had bone disease from poor calcium diet, they had mouth rot, and we paid hundreds of dollars to save their lives. And we still had one die on us. Very traumatic. Very angry people here.
I placed an order of $65 of gecko and they miss the delivery date
The package ends up get sending back to them
They refuse to give me even partial refund!
See below for evidence
See Below:
Hello Shui,
Unfortunately, there is an unforeseen delay with FedEx at their main hub in Memphis, TN and most of our packages are being effected. Please be assured that even with the delay on FedEx's end, you are still covered under our Live Arrival Guarantee, however Geckos are generally pretty hardy and your little ones should be just fine 🙂 We are completely at the mercy of FedEx for delivery and I would recommend to contact them at 1-800-GO-FEDEX for any status updates or to request to have your package held for customer pick up.
Please keep us updated on your arrival status and let me know if you have any other questions! 🙂
Thank you,
Meg
Backwater Reptiles, Inc.
Fax: [protected]
Like us on Facebook
========= GENERAL INFORMATION =========
Merchant: Backwater Reptiles, LLC
Date/Time: Thu Oct 27 11:08pm GMT-0400 2016
Transaction ID: [protected]
========= ORDER INFORMATION =========
Invoice Number: [protected]
Description: Backwater Reptiles Order
Sales Tax: $1.80
Discount: $0.00
Shipping: $39.99
Grand Total: $65.75
========= CART INFORMATION =========
House Gecko( Med-Large ) ( 0044 )
Options:No Pref
4 x $5.99 = $23.96
Please note, this inbox is not monitored so do not reply to this email.
Thank you for your order, we sincerely appreciate your business!
Q: When will my animal order ship?
A: Please reference the below shipping schedule for reptile, amphibian, tarantula, scorpion, cricket and fruit fly orders:
Ordered On Ships On Delivers On
Sunday Monday Tuesday morning
Monday Tuesday Wednesday morning
Tuesday Wednesday Thursday morning
Wednesday Thursday Friday morning
Thursday Monday Tuesday morning
Friday Monday Tuesday morning
Satruday Monday Tuesday morning
Q: When will my feeder order ship?
A: Roach, reptiworm, mealworm, giant mealworm, superworm, waxworm, hornworm and silkworm orders are shipped via 2-3 day Priority USPS delivery.
Q: When will I receive my tracking number?
A: You can expect to receive your tracking number via e-mail by 8:00 PM Eastern Standard Time (EST) on the day your order ships (please reference the shipping schedule above). If you do not see the tracking e-mail in your inbox, please check your spam folder.
Q: Do you have a Frequently Asked Question section?
A: Yes, you can find our frequently asked question section here: http://backwaterreptiles.com/FAQ/reptile-faq.html
Thank you,
The Backwater Reptiles Team
[protected]@backwaterreptiles.com
On Friday, April 27 I made a purchase through Backwater Reptiles. The purchase was an error and I immediately (within the hour) cancel the purchase. I attempted to contact the company by phone, this was unsuccessful. I then sent an email explaining the situation. I continue to send emails on Saturday, April 28 through Sunday, April 29. I did not receive an email back. So I filed a complaint through PayPal. I received my first email from backwater reptiles on Monday, April 30. They informed me that they would not be issuing a refund because I had filed a complaint through PayPal, and that I would need to cancel the complaint to receive my refund. After contacting PayPal I was informed by them that this was not the case, backwater reptiles was completely capable of issuing a refund. Furthermore, PayPal suggested that I not close the case as this would prevent them from covering me with the payment protection program. Backwater reptiles has absolutely no reason to withhold this refund. There was nothing sent out, neither is there anything preventing them on PayPal's and from issuing the refund. Each email I get from backwater reptiles is intended to encourage me to drop the case with Paypal. I am filing this complaint because something needs to be done about business practices such as this that intend to intimidate their buyers when a refund is requested.