Back In The Saddle – They twice sent me wrong order


P.O. Box 3336
Chelmsford
Massachusetts
United States01824-0936

I bought sleepwear from the company www.backinthesaddle.com. I ordered size M, but they delivered the size L. Of course it was large for me, and I wanted to change the order. I returned the sleepwear back, but these jerks again sent me wrong sleepwear. At this time, they sent me wrong design. I asked to return money back. I returned the order, but they still haven’t paid me. I wonder if there are people, who have the same problems and what have you done in such situation, please post comments.

Back In The Saddle – Refund and credits


P.O. Box 3336
Chelmsford
Massachusetts
United States01824-0936

I submitted a claim for a refund and credit back. The company claimed they received the claim but did not process. They wanted the information they had re-send back to them. That was impossible because they had all of the information. An friend of mine had the same problem with them. In my opinion their refund / credit back is a scheme

Back In The Saddle – RIP OFF SCAM – Tricky default enrollment into expensive VIP program


P.O. Box 3336
Chelmsford
Massachusetts
United States01824-0936

***Beware of this scam if you shop with ***Back in the Saddle!***

My husband had my daughter do some online shopping before Christmas for me from Back in the Saddle. Apparently there was a checkbox or something that she didn't see to uncheck that enrolled us in their VIP program. She even checked out as a guest and didn't set up an account with them. They have been charging our credit card $14.95 per month!!! They know good and well it is a scam because when I called them there was no argument or anything…just said they are refunding…I will be watching for that refund! They have lost our business!!

Back In The Saddle – Slow delivery


P.O. Box 3336
Chelmsford
Massachusetts
United States01824-0936

I have purchased an item from www.backinthesaddle.com and needed it to be here as soon as possible so I paid some extra money for two day shipping. It was a present for a dear friend of mine and there was not much time left.
Order did not arrive on time and it finally showed up two weeks later. I contacted BackInTheSaddle customer service and asked them to refund the money I paid for quick delivery but they refused and said that wasn't possible. If you decided to order something from this site, do not pay for shipping!

Back In The Saddle – gift card not received


P.O. Box 3336
Chelmsford
Massachusetts
United States01824-0936

Ordered a gift card. Had not received it 3 weeks later. Called customer service who told me they had no way of telling me when or even if the card had been sent because they drop ship and don't track. Just kept saying they take a long time & I should get it soon. Needed it by a certain date so requested a supervisor (on hold 25 minutes to get to one). She gave me the same story. Finally said she would have to have someone check to see if card had been used before we could do anything else. Was supposed to call me back, but never did. Made a third call- same story. Person who is supposed to handle that is always either on break or at lunch (at 9:30 a.m. ???) Requested a refund. Rep said he couldn't do it, would have to give it to the person who handles that, and guess what— she's at lunch. Still waiting for a confirmation that they are cancelling the order & refunding my money! Stay clear of this company!

Back In The Saddle – Avoid at all costs


P.O. Box 3336
Chelmsford
Massachusetts
United States01824-0936

I needed to correct my order and to order some items additionally. I thought it would be easy to do if I talk to someone directly. But they refused to change anything because their system would not accept any kind of changes. The only thing they offered is to cancel my order and place a new one with all the corrections. Ok, I agreed. I asked whether all of the items were in stock, the answer was positive. However, when it came to shipping I learned that some of my items would be missing, because the orders are sent no matter what, they don't send them completed. And it's bad.
I have been waiting for one month for missing items to arrive. Something tells me it will never happen…

Back In The Saddle – online order


P.O. Box 3336
Chelmsford
Massachusetts
United States01824-0936

Ordered 3 items for a wedding I was going to attend. Paid for the 2 day shipping – fed-x. Items did not arrive until 5 days later. Complained to customer service – received scripted rhetoric about processing, shipping, business days, etc., etc.. I will never use this company again. Paying the extra $12.00 for shipping 2 day delivery was a waste.
I made a verbal complaint and an e-mail complaint to the company but, they had repeated their "policies" in each answer to my emails. All I wanted was a refund on the 2 day expense but, they refused. They could have even given me a credit on next order, that would have satisfied me but, no budging on a solution to my unhappy evaluation with their company means I wont ever do business there again.

Back In The Saddle – vip club ripoff scam.


P.O. Box 3336
Chelmsford
Massachusetts
United States01824-0936

My wife purchased items for Christmas gift on Nov 16th, 2018. Back in the Saddle automatically signed her up for a $14.95 monthly fee for there VIP club, The charges start 1 month from the purchase date. We didn't notice the charges until Apr 16th of 2019. 5 months of charges! They probably had a preconfigured checkbox on the order form that my wife did not notice. By the way currently it is not on the order form, I just checked. Or maybe it wasn't there, we don't know now, either way she did not voluntarily signup for this. How many customers are getting ripped off using such practices? They never notify you of the recurring charges, they just hope you don't find it on your credit card statement. Such despicable deception. I can't even imagine anyone signing up for this, it is such a terrible value anyway.

Back In The Saddle – failure to honor free shipping offer


P.O. Box 3336
Chelmsford
Massachusetts
United States01824-0936

Just received postcard from Back In The Saddle with a free shipping offer & code. Tried it online – no place to enter code before submitting payment info. Called on the phone, was told by 2 different people they could not process offer over the phone. Sent an email and was told they do not offer any mailed discounts. Sent them back a photo of the postcard I received. Glad I check for complaints at several sources before doing business with them. They will not be getting my money!