Back In The Saddle

P.O. Box 3336
Chelmsford, Massachusetts
United States – 01824-0936

I have had 4 emails to your customer service department to honor the 15% off that is listed on your web site under the product that I ordered. They continued to ask me to send them a copy to prove it which I did twice and both times they said they did not receive it and did not honor it. In all my years in customer service have I ever have to prove a company distributed promotion. Will not be doing business again with this company.

P.O. Box 3336
Chelmsford, Massachusetts
United States – 01824-0936

Ordered a gift card. Had not received it 3 weeks later. Called customer service who told me they had no way of telling me when or even if the card had been sent because they drop ship and don’t track. Just kept saying they take a long time & I should get it soon. Needed it by a certain date so requested a supervisor (on hold 25 minutes to get to one). She gave me the same story. Finally said she would have to have someone check to see if card had been used before we could do anything else. Was supposed to call me back, but never did. Made a third call- same story. Person who is supposed to handle that is always either on break or at lunch (at 9:30 a.m. ???) Requested a refund. Rep said he couldn’t do it, would have to give it to the person who handles that, and guess what— she’s at lunch. Still waiting for a confirmation that they are cancelling the order & refunding my money! Stay clear of this company!

P.O. Box 3336
Chelmsford, Massachusetts
United States – 01824-0936

Just received postcard from Back In The Saddle with a free shipping offer & code. Tried it online – no place to enter code before submitting payment info. Called on the phone, was told by 2 different people they could not process offer over the phone. Sent an email and was told they do not offer any mailed discounts. Sent them back a photo of the postcard I received. Glad I check for complaints at several sources before doing business with them. They will not be getting my money!

P.O. Box 3336
Chelmsford, Massachusetts
United States – 01824-0936

Ordered 3 items for a wedding I was going to attend. Paid for the 2 day shipping – fed-x. Items did not arrive until 5 days later. Complained to customer service – received scripted rhetoric about processing, shipping, business days, etc., etc.. I will never use this company again. Paying the extra $12.00 for shipping 2 day delivery was a waste.
I made a verbal complaint and an e-mail complaint to the company but, they had repeated their “policies” in each answer to my emails. All I wanted was a refund on the 2 day expense but, they refused. They could have even given me a credit on next order, that would have satisfied me but, no budging on a solution to my unhappy evaluation with their company means I wont ever do business there again.

P.O. Box 3336
Chelmsford, Massachusetts
United States – 01824-0936

I submitted a claim for a refund and credit back. The company claimed they received the claim but did not process. They wanted the information they had re-send back to them. That was impossible because they had all of the information. An friend of mine had the same problem with them. In my opinion their refund / credit back is a scheme

P.O. Box 3336
Chelmsford, Massachusetts
United States – 01824-0936

I bought blouse and jacket from www.backinthesaddle.com, and the seller stated that his production was authentic and good-quality. He replied to all my emails, but after I ordered and paid for it, the seller didn’t provide any confirmation info as well as he stopped to reply. I sent multiple emails, but no response. I have no idea what to do now. Maybe someone has any idea how to track this seller and return money back, please contact me then or leave a comment. Thanks.

P.O. Box 3336
Chelmsford, Massachusetts
United States – 01824-0936

I have purchased an item from www.backinthesaddle.com and needed it to be here as soon as possible so I paid some extra money for two day shipping. It was a present for a dear friend of mine and there was not much time left.
Order did not arrive on time and it finally showed up two weeks later. I contacted BackInTheSaddle customer service and asked them to refund the money I paid for quick delivery but they refused and said that wasn’t possible. If you decided to order something from this site, do not pay for shipping!

P.O. Box 3336
Chelmsford, Massachusetts
United States – 01824-0936

Just received postcard from Back In The Saddle with a free shipping offer & code. Tried it online – no place to enter code before submitting payment info. Called on the phone, was told by 2 different people they could not process offer over the phone. Sent an email and was told they do not offer any mailed discounts. Sent them back a photo of the postcard I received. Glad I check for complaints at several sources before doing business with them. They will not be getting my money!

P.O. Box 3336
Chelmsford
Massachusetts
United States – 01824-0936

Back in The Saddle sent me an email offering a 15% discount until December 5. I placed an order on December 4 for $42.89. All through the ordering process I kept waiting for the discount to show up. It never did. Within MINUTES of placing the order, I contacted Customer Service via email, inquiring about the absence of the 15% discount and telling them to cancel the order if they did not intend to honor their promise.

THIRTY-NINE MINUTES LATER, totally ignoring my request, they emailed an "Order Confirmation". I responded by telling them NOT TO SHIP the order if the total remained at $42.89.

On December 6, I received a "Shipping Confirmation". I emailed this company four times trying to cancel this order. They continued to ignore my pleas. Their "Customer" Service is non-existent … incompetent and dishonest.

Please do not purchase anything from this online retailer.

P.O. Box 3336
Chelmsford
Massachusetts
United States – 01824-0936

I bought blouse and jacket from www.backinthesaddle.com, and the seller stated that his production was authentic and good-quality. He replied to all my emails, but after I ordered and paid for it, the seller didn’t provide any confirmation info as well as he stopped to reply. I sent multiple emails, but no response. I have no idea what to do now. Maybe someone has any idea how to track this seller and return money back, please contact me then or leave a comment. Thanks.