Back In The Saddle – online order


P.O. Box 3336
Chelmsford, Massachusetts
United States01824-0936

Ordered 3 items for a wedding I was going to attend. Paid for the 2 day shipping – fed-x. Items did not arrive until 5 days later. Complained to customer service – received scripted rhetoric about processing, shipping, business days, etc., etc.. I will never use this company again. Paying the extra $12.00 for shipping 2 day delivery was a waste.
I made a verbal complaint and an e-mail complaint to the company but, they had repeated their “policies” in each answer to my emails. All I wanted was a refund on the 2 day expense but, they refused. They could have even given me a credit on next order, that would have satisfied me but, no budging on a solution to my unhappy evaluation with their company means I wont ever do business there again.

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